Welcome to Lyrio. This Privacy Policy explains how we collect, use, and protect your information when you use our services. By using Lyrio, you agree to the practices described here. Please review everything carefully.
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the service and informs you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our service or parts of our service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of shares, equity interest, or other securities entitled to vote.
Jorge Salas (referred to as “the Company,” “we,” “us,” or “our”) refers to Jorge Salas.
Cookies are small files placed on your device that store browsing details.
Country refers to California, United States.
Device means any device that can access the service.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the website and associated software platform.
Service Provider means any third party that processes data on behalf of the Company.
Usage Data refers to data collected automatically when using the service.
Website refers to Jorge Salas, accessible from lyrio.io.
You means the individual or legal entity accessing or using the service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our service, we may ask you to provide personally identifiable information, including but not limited to:
Email address
First and last name
Phone number
Business address
State, ZIP code, city
Business information (such as EIN, CRM configuration preferences, and onboarding details)
Usage Data
Usage Data is collected automatically and may include IP address, browser type, pages visited, time spent, device identifiers, and diagnostic data.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse cookies; however, some features may not function properly without them.
Do Not Track Signals
Our service does not respond to Do Not Track (DNT) signals. You may manage tracking preferences through your browser settings.
Use of Your Personal Data
The Company may use Personal Data to:
Provide and maintain the service
Manage your account and onboarding
Perform contractual obligations
Communicate with you via email, phone, or SMS
Provide updates, support, and service notifications
Improve platform performance and functionality
Conduct data analysis and business operations
Communications & Consent
By providing your phone number, you consent to receive service-related communications, including SMS messages, phone calls, and emails related to onboarding, account activity, billing, or support. Message frequency may vary. Standard message and data rates may apply.
You may opt out of SMS messages at any time by replying “STOP.” Opting out of marketing messages does not affect essential service-related communications.
Disclosure of Your Personal Data
We do not sell your personal data.
Personal data may be shared only:
With service providers assisting in platform delivery
To comply with legal obligations
To protect the rights, property, or safety of the Company or users
Third-Party Services & Integrations
Our service may integrate with third-party platforms such as CRMs, communication providers, payment processors, analytics tools, and hosting services. These providers operate under their own privacy policies, and we are not responsible for their practices.
Client Data Access & Security
When you authorize us to access your systems (including CRM, dialer, website, or domain), we access only what is necessary to perform agreed services such as onboarding, data migration, and support.
We do not sell, reuse, or retain your data beyond service needs. All access is performed with your consent, and reasonable security measures are implemented. You retain full ownership and control of your data at all times.
Data Processing Role
When handling client data, we act as a data processor. You remain the data controller and are responsible for lawful data collection and use.
Retention of Your Personal Data
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Transfer of Your Personal Data
Your data may be processed on servers located outside your state or country. We ensure appropriate safeguards are in place to protect your data.
Delete Your Personal Data
You have the right to request deletion of your personal data at any time by contacting [email protected].
California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to request access to, correction of, or deletion of your personal information. We do not sell or share personal data for cross-context behavioral advertising.
Requests may be submitted to [email protected] We do not discriminate against users for exercising privacy rights.
Security of Your Personal Data
We implement reasonable safeguards to protect your data; however, no transmission method or storage system is completely secure.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages related to unauthorized access or use of data.
Children’s Privacy
Our service is not intended for individuals under the age of 13. We do not knowingly collect data from children.
Links to Other Websites
Our service may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates become effective when posted on this page.
Contact Us
If you have any questions about this Privacy Policy, contact us at: [email protected]